New Relic Jobs

Software Engineer (2) - Commodity Engineer 0

RLE India Private Limited•

Chennai

•full time

Job Summary We are seeking two experienced Software Engineers to join our team in Bangalore. This role focuses on the development and maintenance of our Pega platform, with a strong emphasis on Commodity Engineer principles. The ideal candidate will possess a strong foundation in software engineering principles and a passion for building robust and scalable solutions. Key Responsibilities This role requires a high level of proficiency in designing, developing, and implementing solutions within the Pega environment. You will be responsible for the entire software development lifecycle, from requirements gathering to deployment and ongoing support. A key aspect of this role will be leveraging Automation Tools and DevOps Practices to ensure efficient and reliable delivery of high-quality software. Required Skills & Qualifications Education: A Bachelor's Degree is required. Experience: A minimum of 6-8 years of experience in software engineering is expected. This level of experience indicates a proven ability to independently design, develop, and implement complex software solutions, as well as mentor junior team members. Core Technologies: Pega and Pega PRPC Proficiency: Demonstrated expertise in the Pega platform, including Pega Constellation , Ruleset Strategy , Case Architecture , and Integration Architecture . Programming Languages: Strong proficiency in Python , C# , and JavaScript . .NET Development: Experience with .NET Developer , .Net Framework . RESTful Services, JSON, XML, HTTP, API: Ability to design and consume RESTful Services and work with data formats like JSON and XML . Cloud Technologies: Google Cloud Platform: Familiarity with Google Cloud Platform services. Cloud-Native Deployments: Experience with Cloud-Native Deployments , Kubernetes , AKS , and EKS . DevOps & Automation: DevOps Practices: Solid understanding of DevOps Practices , including CI/CD Pipelines and Release Governance . Automation Frameworks: Experience with Automation Frameworks . Pipeline Deployments: Ability to manage Pipeline Deployments and adhere to Merge Governance best practices. Data & Architecture: Data Model: Strong understanding of Data Model concepts. Microservices Architecture: Experience with Microservices Architecture . AI & Machine Learning: AI: Basic understanding of AI principles. GenAI: Exposure to GenAI concepts. Agentic AI: Familiarity with Agentic AI . Domain Knowledge: Banking, Financial Services: Understanding of Banking and Financial Services concepts, including Disputes , Cards , Payments , and Lending . Pega Smart Disputes: Experience with Pega Smart Disputes . Compliance, Regulatory Considerations: Awareness of Compliance and Regulatory Considerations . Other Skills: Analytical Skills: Strong Analytical Skills for problem-solving and data analysis. Problem-Solving Skills: Excellent Problem-Solving Skills to identify and resolve complex technical issues. Communication Skills: Effective Communication Skills to collaborate with cross-functional teams. What We Offer Salary:

ServiceNow ITOM Health Developer (Event Management & Health Log Analytics)

SACHA Engineering•

Chennai

•full time

Role Summary Implement and configure ServiceNow ITOM Health solutions with a primary focus on Event Management and Health Log Analytics (HLA) . Collaborate with architects and client SMEs to build integrations, rules, parsers, automations, and dashboards that reduce alert noise, accelerate triage, and improve service health KPIs. Key Responsibilities Configure Event Management including connectors, event rules, alert correlation, aggregation, and suppression. Build Health Log Analytics pipelines and parsers; develop patterns for anomaly detection and noise reduction. Develop Flow Designer and IntegrationHub automations for enrichment, auto-remediation, and incident/major incident workflows. Create operational dashboards, alert consoles, and service health KPIs with business service impact views. Integrate monitoring, observability, and ITSM tools using REST/SOAP APIs, MID Servers, webhooks, and adapters. Implement CMDB relationships and service maps in collaboration with Discovery and Service Mapping teams. Ensure performance and security through scoped app design, Script Includes, Glide APIs, ACLs, and encryption. Write unit tests and ATF scripts; support SIT/UAT; package deployments and tune event/log pipelines. Document configurations, runbooks, and operational handovers; support hypercare and continuous improvement. Leverage Now Assist for ITOM to accelerate triage and propose remediation where applicable. ITOM Health Scope & Practices Event ingestion, normalization, de-duplication, correlation, and noise reduction Health Log Analytics: log collection, parsing, enrichment, and anomaly detection CMDB, Discovery, and Service Mapping (CSDM-aligned) AIOps for alert clustering, probable root cause, and predictive insights Automation using Flow Designer and IntegrationHub Governance best practices including SDLC, CI/CD, and performance testing Qualifications – Must Have 5+ years of ServiceNow experience with 2+ years in ITOM Health development Strong hands-on configuration of Event Management and HLA Experience with integrations (REST/SOAP, MID Server, webhooks) JavaScript and Glide scripting expertise Practical understanding of CMDB, CSDM, and service relationships Knowledge of ITIL v4 processes and SRE KPIs (MTTD, MTTR, availability) Exposure to Now Assist for ITOM or similar AI-based operations tools Qualifications – Good to Have ServiceNow CSA (mandatory or within 3 months of joining) CIS – Event Management; CIS – Discovery and/or Service Mapping CAD and micro-certifications (IntegrationHub, Flow Designer) ITIL v4 Foundation ATF, CI/CD tools (Jenkins, Azure DevOps, GitLab) Cloud and container observability (AWS, Azure, GCP, Kubernetes) Experience in large-scale enterprise environments Additional Info NP :immediate to 15 days Location: BNG/ CHN/ HYD UK shift : 12.30 PM to 9 PM (003)

ServiceNow ITOM Health Architect (Event Management & Health Log Analytics)

SACHA Engineering•

Chennai

•full time

Role Summary Own end-to-end architecture for ServiceNow ITOM Health , covering Event Management and Health Log Analytics (HLA) . Engage with clients to lead discovery, define roadmaps, and design scalable solutions that reduce event noise, accelerate triage, and improve service health. Provide technical leadership and ensure alignment with CMDB, Service Mapping, and CSDM . Key Responsibilities Lead client discovery workshops and define success metrics (MTTD, MTTR, noise reduction). Architect event ingestion via MID Servers, SNMP, syslog, REST, webhooks, and IntegrationHub. Define normalization, de-duplication, correlation, aggregation, and CI impact policies. Implement Event Intelligence and AIOps (alert clustering, anomaly detection, PRC). Design HLA pipelines including log onboarding, parsing, enrichment, retention, and search optimization. Enable log-to-event insights and auto incident/major incident creation. Model service dependencies using CMDB and Service Mapping for accurate impact analysis. Integrate with observability tools like Dynatrace, AppDynamics, Datadog, New Relic, Splunk, Prometheus, SolarWinds. Define dashboards, health reports, executive scorecards, and operational runbooks. Establish coding standards, CI/CD, release strategy, and mentor development teams. Ensure security, RBAC, performance best practices, and compliance alignment. Provide thought leadership on Now Assist for ITOM and Gen-AI assisted operations. ITOM Health Scope & Practices Event ingestion, normalization, correlation, and noise reduction Health Log Analytics (log parsing, anomaly detection, insights) CMDB, Discovery, Service Mapping (CSDM-aligned) AIOps and predictive insights Automation with Flow Designer and IntegrationHub Governance, SDLC, CI/CD, and performance testing Qualifications – Must Have 8+ years of ServiceNow experience with 2+ years in ITOM Health architecture Strong hands-on experience with Event Management and HLA High-volume event/log architecture experience Client-facing and stakeholder management skills JavaScript, REST APIs, ACLs, MID Server design CMDB/CSDM, ITIL v4, SRE KPIs (MTTD, MTTR) Qualifications – Good to Have ServiceNow CSA (mandatory or within 3 months) CIS – Event Management / Discovery / Service Mapping CAD and IntegrationHub micro-certifications ITIL v4 Foundation CI/CD, ATF, Jenkins, Azure DevOps Cloud & Kubernetes observability experience NP :immediate to 15 days Location: BNG/ CHN/ HYD UK shift : 12.30 PM to 9 PM (004)