ServiceNow ITOM Health Architect (Event Management & Health Log Analytics)

Role Summary

Own end-to-end architecture for ServiceNow ITOM Health, covering Event Management and Health Log Analytics (HLA). Engage with clients to lead discovery, define roadmaps, and design scalable solutions that reduce event noise, accelerate triage, and improve service health. Provide technical leadership and ensure alignment with CMDB, Service Mapping, and CSDM.

Key Responsibilities

• Lead client discovery workshops and define success metrics (MTTD, MTTR, noise reduction).
• Architect event ingestion via MID Servers, SNMP, syslog, REST, webhooks, and IntegrationHub.
• Define normalization, de-duplication, correlation, aggregation, and CI impact policies.
• Implement Event Intelligence and AIOps (alert clustering, anomaly detection, PRC).
• Design HLA pipelines including log onboarding, parsing, enrichment, retention, and search optimization.
• Enable log-to-event insights and auto incident/major incident creation.
• Model service dependencies using CMDB and Service Mapping for accurate impact analysis.
• Integrate with observability tools like Dynatrace, AppDynamics, Datadog, New Relic, Splunk, Prometheus, SolarWinds.
• Define dashboards, health reports, executive scorecards, and operational runbooks.
• Establish coding standards, CI/CD, release strategy, and mentor development teams.
• Ensure security, RBAC, performance best practices, and compliance alignment.
• Provide thought leadership on Now Assist for ITOM and Gen-AI assisted operations.

ITOM Health Scope & Practices

• Event ingestion, normalization, correlation, and noise reduction
• Health Log Analytics (log parsing, anomaly detection, insights)
• CMDB, Discovery, Service Mapping (CSDM-aligned)
• AIOps and predictive insights
• Automation with Flow Designer and IntegrationHub
• Governance, SDLC, CI/CD, and performance testing

Qualifications – Must Have

• 8+ years of ServiceNow experience with 2+ years in ITOM Health architecture
• Strong hands-on experience with Event Management and HLA
• High-volume event/log architecture experience
• Client-facing and stakeholder management skills
• JavaScript, REST APIs, ACLs, MID Server design
• CMDB/CSDM, ITIL v4, SRE KPIs (MTTD, MTTR)

Qualifications – Good to Have

• ServiceNow CSA (mandatory or within 3 months)
• CIS – Event Management / Discovery / Service Mapping
• CAD and IntegrationHub micro-certifications
• ITIL v4 Foundation
• CI/CD, ATF, Jenkins, Azure DevOps
• Cloud & Kubernetes observability experience

NP :immediate to 15 days

Location: BNG/ CHN/ HYD

UK shift : 12.30 PM to 9 PM

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