Itom Jobs

ServiceNow ITOM Health Developer (Event Management & Health Log Analytics)

SACHA Engineering•

Chennai

•full time

Role Summary Implement and configure ServiceNow ITOM Health solutions with a primary focus on Event Management and Health Log Analytics (HLA) . Collaborate with architects and client SMEs to build integrations, rules, parsers, automations, and dashboards that reduce alert noise, accelerate triage, and improve service health KPIs. Key Responsibilities Configure Event Management including connectors, event rules, alert correlation, aggregation, and suppression. Build Health Log Analytics pipelines and parsers; develop patterns for anomaly detection and noise reduction. Develop Flow Designer and IntegrationHub automations for enrichment, auto-remediation, and incident/major incident workflows. Create operational dashboards, alert consoles, and service health KPIs with business service impact views. Integrate monitoring, observability, and ITSM tools using REST/SOAP APIs, MID Servers, webhooks, and adapters. Implement CMDB relationships and service maps in collaboration with Discovery and Service Mapping teams. Ensure performance and security through scoped app design, Script Includes, Glide APIs, ACLs, and encryption. Write unit tests and ATF scripts; support SIT/UAT; package deployments and tune event/log pipelines. Document configurations, runbooks, and operational handovers; support hypercare and continuous improvement. Leverage Now Assist for ITOM to accelerate triage and propose remediation where applicable. ITOM Health Scope & Practices Event ingestion, normalization, de-duplication, correlation, and noise reduction Health Log Analytics: log collection, parsing, enrichment, and anomaly detection CMDB, Discovery, and Service Mapping (CSDM-aligned) AIOps for alert clustering, probable root cause, and predictive insights Automation using Flow Designer and IntegrationHub Governance best practices including SDLC, CI/CD, and performance testing Qualifications – Must Have 5+ years of ServiceNow experience with 2+ years in ITOM Health development Strong hands-on configuration of Event Management and HLA Experience with integrations (REST/SOAP, MID Server, webhooks) JavaScript and Glide scripting expertise Practical understanding of CMDB, CSDM, and service relationships Knowledge of ITIL v4 processes and SRE KPIs (MTTD, MTTR, availability) Exposure to Now Assist for ITOM or similar AI-based operations tools Qualifications – Good to Have ServiceNow CSA (mandatory or within 3 months of joining) CIS – Event Management; CIS – Discovery and/or Service Mapping CAD and micro-certifications (IntegrationHub, Flow Designer) ITIL v4 Foundation ATF, CI/CD tools (Jenkins, Azure DevOps, GitLab) Cloud and container observability (AWS, Azure, GCP, Kubernetes) Experience in large-scale enterprise environments Additional Info NP :immediate to 15 days Location: BNG/ CHN/ HYD UK shift : 12.30 PM to 9 PM (003)

ServiceNow ITOM Health Architect (Event Management & Health Log Analytics)

SACHA Engineering•

Chennai

•full time

Role Summary Own end-to-end architecture for ServiceNow ITOM Health , covering Event Management and Health Log Analytics (HLA) . Engage with clients to lead discovery, define roadmaps, and design scalable solutions that reduce event noise, accelerate triage, and improve service health. Provide technical leadership and ensure alignment with CMDB, Service Mapping, and CSDM . Key Responsibilities Lead client discovery workshops and define success metrics (MTTD, MTTR, noise reduction). Architect event ingestion via MID Servers, SNMP, syslog, REST, webhooks, and IntegrationHub. Define normalization, de-duplication, correlation, aggregation, and CI impact policies. Implement Event Intelligence and AIOps (alert clustering, anomaly detection, PRC). Design HLA pipelines including log onboarding, parsing, enrichment, retention, and search optimization. Enable log-to-event insights and auto incident/major incident creation. Model service dependencies using CMDB and Service Mapping for accurate impact analysis. Integrate with observability tools like Dynatrace, AppDynamics, Datadog, New Relic, Splunk, Prometheus, SolarWinds. Define dashboards, health reports, executive scorecards, and operational runbooks. Establish coding standards, CI/CD, release strategy, and mentor development teams. Ensure security, RBAC, performance best practices, and compliance alignment. Provide thought leadership on Now Assist for ITOM and Gen-AI assisted operations. ITOM Health Scope & Practices Event ingestion, normalization, correlation, and noise reduction Health Log Analytics (log parsing, anomaly detection, insights) CMDB, Discovery, Service Mapping (CSDM-aligned) AIOps and predictive insights Automation with Flow Designer and IntegrationHub Governance, SDLC, CI/CD, and performance testing Qualifications – Must Have 8+ years of ServiceNow experience with 2+ years in ITOM Health architecture Strong hands-on experience with Event Management and HLA High-volume event/log architecture experience Client-facing and stakeholder management skills JavaScript, REST APIs, ACLs, MID Server design CMDB/CSDM, ITIL v4, SRE KPIs (MTTD, MTTR) Qualifications – Good to Have ServiceNow CSA (mandatory or within 3 months) CIS – Event Management / Discovery / Service Mapping CAD and IntegrationHub micro-certifications ITIL v4 Foundation CI/CD, ATF, Jenkins, Azure DevOps Cloud & Kubernetes observability experience NP :immediate to 15 days Location: BNG/ CHN/ HYD UK shift : 12.30 PM to 9 PM (004)