Job Summary
We are seeking a highly motivated and experienced Area Service Manager to oversee service operations across multiple locations. This role requires a strong leader with a proven track record in the automotive industry, capable of driving operational excellence and ensuring customer satisfaction. The position is open for 1 opening.
Key Responsibilities
The Area Service Manager will be responsible for the following:
- Managing and optimizing service operations across assigned locations (New Delhi, Mumbai, Kolkata).
- Ensuring adherence to established Warranty Systems and Workshop Processes.
- Monitoring and analyzing service performance metrics using Service MIS and DMS.
- Identifying and resolving operational challenges through effective Problem-Solving Skills.
Required Skills & Qualifications
To be successful in this role, candidates must possess the following:
- Dealer Management: Demonstrated ability to effectively manage and motivate dealer service teams, fostering a culture of accountability and performance.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to clearly and concisely convey information to diverse audiences, including customers, service personnel, and senior management.
- Analytical Skills: Strong analytical capabilities to interpret data, identify trends, and make data-driven decisions to improve service efficiency and profitability.
- Problem-Solving Skills: Proven ability to identify, analyze, and resolve complex service-related issues in a timely and effective manner.
- Vehicle Diagnostics: Comprehensive understanding of Vehicle Diagnostics principles and practices, with the ability to troubleshoot and resolve vehicle issues accurately.
- Workshop Processes: In-depth knowledge of Workshop Processes, including service scheduling, repair procedures, and quality control measures.
- Warranty Systems: Proficiency in utilizing Warranty Systems to ensure accurate claim processing and adherence to warranty guidelines.
- DMS: Experience with DMS (Dealer Management System) for managing service operations, customer data, and inventory.
- Diagnostic Tools: Familiarity with various Diagnostic Tools used for vehicle diagnostics and troubleshooting.
- Service MIS: Experience with Service MIS (Management Information System) for tracking service performance and generating reports.
- MS Excel: Proficiency in MS Excel for data analysis, reporting, and spreadsheet management.
- PowerPoint: Ability to create and deliver effective presentations using PowerPoint.
- Education: A Bachelor’s Degree in Automobile / Mechanical Engineering is required. An MBA is preferred.
- Experience: A minimum of 6 - 10 years of progressive experience in automotive service management is required. This level of experience indicates a seasoned professional capable of independently managing complex service operations and leading teams to achieve operational excellence.
What We Offer
Salary: Not Disclosed
